Legal

Privacy Policy

Last updated: February 2026

This Privacy Policy explains how Soul Systems Studio, a brand operated by From the Hart Management, LLC, doing business as Soul Systems Studio, LLC ("we," "us," or "our"), collects, uses, and protects your information when you visit soulsystemsstudio.com (the "Site") or purchase our products.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly

• Contact information: your name and email address when you make a purchase, sign up for our email list, or contact us.
• Order information: details of the products you purchase and your transaction history.
• Communications: any information you include when you email us or fill out a form.

Payment information

When you make a purchase, your payment is processed by our third-party payment providers, which may include Stripe, Link, Google Pay, Apple Pay, and PayPal. We do not store your full credit card or banking details on our systems. Payment processing is handled directly by these providers under their own privacy policies and security standards.

Information collected automatically

• Usage data: such as your IP address, browser type, device information, pages visited, and time spent on the Site.
• Cookies and similar technologies: used to operate the Site, remember your preferences, and understand how visitors use the Site.

2. Our Platform

Our Site and business systems operate on a customer relationship and commerce platform provided through AI 4 Business, a whitelabeled version of the underlying platform technology. This platform helps us process orders, deliver products, manage our email communications, and operate the Site. Information you provide is stored and processed within this platform in accordance with applicable data protection standards.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and deliver your products.
• Send you order confirmations, product access, and customer service communications.
• Send you marketing emails about our products, offers, and updates, where you have opted in.
• Respond to your questions and provide support.
• Improve our Site, products, and customer experience.
• Detect, prevent, and address fraud, security issues, or technical problems.
• Comply with legal obligations.

4. Email Marketing

If you opt in to our email list or make a purchase, we may send you marketing emails. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email. We will continue to send you transactional emails, such as order confirmations and product access, as necessary to fulfill your purchases.

5. How We Share Your Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers: with trusted third parties who help us operate our business, such as our commerce platform, payment processors, and email service, only to the extent necessary to perform their services.
• Legal requirements: when required by law, subpoena, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

6. Cookies

We use cookies and similar technologies to operate and improve the Site. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Site may not function properly if you disable cookies.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including to provide you with products and support, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your information, and the right to opt out of marketing communications. To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our Site and products are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Third-Party Links

Our Site may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

13. Contact

If you have any questions about this Privacy Policy or how we handle your information, contact us at [email protected].